filters
State:
Show
City:
Show
Product:
Show
Show

Direct Energy Regulated Services - Rip off

We signed up with direct energy regulated in Alberta. They never once sent us a bill to let us know how much to pay I paid over 200 bucks a month for electric only Now they are trying to say i owe them over 700 dollars bur wont give me statements. What a nightmare to deal with Stay clear if these *** they just want your money
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1178817
Reply to reviews
I have had a business account with Direct energy for over 7 years. Several months ago direct energy sent a letter to my address to the attention "current occupant". The letter stated that services would be disconnected if no one was occupying the space. I called...
Read more
DirectEnergyHelp
DirectEnergyHelp

We are sorry to hear of this experience. We sent you a private message so we can gather some account details in effort to get this reviewed right away. All the best, - Cole

2.1
#1146953
Reply to reviews
After 48 minutes on the phone with people who have a very poor command of the English language, went through the Customer Service person, the Supervisor and the Manager on Duty no one could answer a simple yes or no question. Did they receive my APW request sent in a...
Read more
DirectEnergyHelp
DirectEnergyHelp

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to...

1.5
I didn't like
  • Hard to navigate through the automated system
  • Run around trying to get answers
  • Reading from a script and could not answer your question
#872874
Reply to reviews
I signed a direct energy agreement. I cancelled well within the alloted legal time. They now claim I owe them over five hundred dollars. Yes that is correct over $500. Canadian. I stayed with my original provider and owe them nothing. It should be impossible for them...
Read more
DirectEnergyHelp
DirectEnergyHelp

Good Morning, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolv...

I didn't like
  • Being ripped off
  • Outrageous billing
#729221
Reply to reviews
I received 2 cancellation notices for account numbers that were not mine in late June. Phoned and emailed to find out where these came from. Never got an answer. Less than a week later, received the "pink" bill from Direct Energy home services, and 2 days later...
Read more
DirectEnergyHelp
DirectEnergyHelp

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

Anonymous
Makaba

Direct energy is a scam. They came to my house, gave me a meter and told me it was easy to install. I couldn't install it. I called one electrician who told me he doesn't do t...

I didn't like
  • Billing tactics
#689539
Reply to reviews
Direct Energy Regulated Service (DE): The most terrible services and rude representatives I have ever received/met!! Before I moved to Grande Prairie i checked two times (i thought one person may not get the job done correctly) to make sure electricity and gas would be...
Read more
DirectEnergyHelp
DirectEnergyHelp

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

Direct Energy took over my Electricity billing without my authorization. I was with Direct Energy Regulated Service with no problems until they switched systems in October. I never received a bill, even though I tried contacting them, for 5 months and then charged me...
Read more
DirectEnergyHelp
DirectEnergyHelp

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

1.0
I didn't like
  • Customer service
  • Their customer service
#623326
Reply to reviews
Resolved
I have two properties and Direct Energy Regulated Services claims that I have not paid my October bill. After calling them numerous times and even faxing proof of payment, there is no solution. Every time I talk to a customer representative they don't seem to want to...
Read more
DirectEnergyHelp
DirectEnergyHelp

We apologize that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEd...

Anonymous
manicmom

Direct Energy has NOT out-sourced call centers to the Philippines! They have call centers all over the U.S., however, including Nevada, Florida, North Carolina and Texas.

1.5
I liked
  • Their prices
I didn't like
  • Their customer service
#561953
Reply to reviews
Today I FINALLY got a hold of a manager in my district area. After months and months of dealing with the horrible service, which I found out, is out sourced to a company overseas, they finally transferred my call to where I lived. The manager not only listened to...
Read more
DirectEnergyHelp
DirectEnergyHelp

We apologize that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEd...

#508435
Reply to reviews