I received 2 cancellation notices for account numbers that were not mine in late June. Phoned and emailed to find out where these came from.
Never got an answer. Less than a week later, received the "pink" bill from Direct Energy home services, and 2 days later received 2 blue bills from Direct Energy Regulated Services charging $500 signup fee. Phoned and refused to pay. Received a bill the next month with half the signup fee credited.
Phoned to get an explanation and was told nothing. Received another notice saying account was overdue. Paid it up.
Haven't received a bill since but did received a $150 "refund cheque". Don't know why.
Reason of review: Problems with payment.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Billing tactics.